Buyers guide
The idea of this guide is to help you choose the right equipment set for your job, and also give some guidelines and answers to most commonly asked questions regarding the ordering process and DitoGear™ equipment.
The idea of this guide is to help you choose the right equipment set for your job, and also give some guidelines and answers to most commonly asked questions regarding the ordering process and DitoGear™ equipment.
All DitoGear™ products purchased online have a 1-year (one year) limited warranty. Post-warranty support is also provided.
You can extend your warranty. Please check details at: ditogear.com/ditogear-company/legal/extended-warranty/
Hardware failures are very rare with our equipment. Electronics failures happen from time to time, but are more and more rare since the products and OmniControllers especially are already matured and refined.
In case of failure, contact our support to get the problem solved quickly.
Before you contact us:
To obtain support and get the repair/replacement:
Worth knowing:
You are allowed to return any products within 10 days from the date of delivery. Full price of the products will be refunded, but you are required to deliver goods in perfect shape and cover shipping costs 2-way. See Terms and Conditions for details.
No, we don’t have the dealer/reseller/distributor in your country, but you may order online in our store and the goods will be shipped to your location.
At DitoGear™ one of the main goals is to provide top quality products at reasonable prices. Therefore we (and you) can’t afford traditional sales and distribution models where often 50% of the product retail price goes to resellers, dealers and distributors. Selling direct allows us to keep prices reasonable and use best available components to produce the equipment.
In case you’re interested in trying out the gear first, please check our Rental Network and see if there are any user rentals available near your location.
Check also the DitoGear group on Vimeo and get in touch with DitoGear equipment users.
We have sold a lot of sliders to almost all countries in the world and many of our customers signed up for Rental Network. Please feel free to contact them to ask about their experience and rental options.
Check also the DitoGear group on Vimeo and get in touch with DitoGear equipment users.
Yes, you can pay by credit card using PayPal. Please submit PayPal payments to paypal@ditogear.com.
PayPal accepts almost any type of payment including most of credit cards. The other payment option is regular wire transfer.
There might be a few reasons for issues with PayPal payments.
In most cases when issues occur, you will get the problem explanation from PayPal. Proceed according to that.
In some cases the following message may be shown or sent to you: “The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.” In such case it is mostly related to your credit card and you need to check the following:
Recommendations:
In case you had first PayPal payment failure, it is recommended that you place an order choosing bank wire as a payment option. That way the order will not be lost in case of payment issues and you will be able to pay with PayPal anyway after placing it.
The VAT at local 23% rate is added to the order total in the following cases:
The order is eligible for VAT exclusion only in the following cases:
The VAT can not be excluded if:
VAT is ALWAYS added to shipping charges.
See Terms and Conditions for more details.
See Terms and Conditions for more details.
Please note that in case when the goods were shipped to you and returned for any of the following reasons, you have to cover the costs of shipping the goods to you and also cover the return costs. The above refers to the following situations:
Usually in case of 1 & 2 we inform you about any issues upfront and it happens rarely. See Terms and Conditions for more details.
Shipping costs depend on your location and the goods you order. To get an estimate:
Typical shipping costs:
We do not recommend buying the equipment in rush. If you are a new customer, it is best to schedule some time for getting use to your new gear before the shooting.
The legal order terms require that we ship within 30 days from the payment clearance date. Normally, most orders are dispatched within 1-2 weeks from the date of the payment clearance. Shipping is 3-4 working days (economy) or 1-2 working days (priority). 2.5m slider units need more time to ship. Sometimes we are able to schedule faster dispatch – to check if that is possible, contact us at support@ditogear.com
Take into account possible shipping delays and customs clearance time. It also happens that parcels arrive damaged or incomplete – its not our fault, but we need time to fix it. Add some time to check if the parcel arrived in good condition and reserve some time for setting it up, testing and learning.
Key differences:
Yes, it is possible to install motorized MiniJib on DitoGear™ T’rantula GO or HD. The double rail design makes it possible to avoid some inertia issues.
DitoGear™ Spinn360 is rather not recommended for the film work and for working with the sound on the set. At higher speeds in video mode the turntable is quite loud so it rather will not be possible to record sound nearby.
It is a tough question. It all depends on your applications and shooting style. Certainly, there are 2 best-selling lengths: 1.5m and 2.0m.
Let’s have a look at some advantages of all lengths:
First, make sure you are familiar with what comes with the OmniSlider Kit, then, let’s have a look at what is essential.
Getting started!
Definitely you should think about Support Feet Pro, OmniSlider Accessory Holder and Transport Case. Don’t miss Shutter Release Cable. One of them comes free of charge, but you may get some extra depending on your cameras. Along with OmniSlider Kit, it makes a nice starting point.
Multiple cameras?
Ok, you are shooting mainly time lapses with multiple cameras on the slider or some on the slider and other static?
Let’s add: Double Camera Adapter Plate, more Shutter Release Cables and signal splitter.
External monitors or other devices?
Very often you will be using an external camera monitor. Why not power it from the main OmniSlider Power Pack? What you need is Power Splitter Type B.
Dew prevention during time-lapse shoots
In case you are shooting a lot of time lapse in the nighttime or in cold/humid conditions you may consider DitoGear™ DryEye . It is a controller and heater system that prevents dew condensation or lens freezing during shoots in demanding conditions. DitoGear™ DryEye may be powered from the same battery as a slider or any other external source. When coupling it to the slider battery, you will need Power Splitter Type B.
More power for your camera
If you are shooting a lot with a 5D, 7D or any other camera using LPE6 battery, it would be cool to power it from the slider battery, too. We have a solution for that. Check this adapter to extend your live-action or time-lapse shooting sessions. Not only does it drop voltage from 12V do 8.2 required by Canon, but it also does the job in the most efficient way possible (over 85% efficiency rate).
Check all recommended accessories.
DitoGear™ OmniSlider Push by Hand mode allows to operate DitoGear™ OmniSlider manually.
Check out the video tutorial.
The difference between DitoGear™ OmniSlider Servo and Stepper is explained on this page: ditogear.com/products/omnislider/servo-versus-stepper/
DitoGear™ OmniSlider Servo:
For the DitoGear™ OmniSlider Stepper:
There are 2 aspects of compatibility.
The list of all available Shutter Release Cables is available at: ditogear.com/store/power-cabling/160-ditogear-shutter-release-cable.html.
Yes, most versions of the DitoGear™ CrankSlider are upgradeable to DitoGear™ OmniSlider. Only a few units from the first batches can’t be upgraded easily. Please find the upgrade here: ditogear.com/store/upgrades/42-ditogear-omnislider-servo-unit-upgrade.html
Installing MiniJib on a single footprint DitoGear™ OmniSlider can cause some inertia issues so it is not recommended by DitoGear™.
Key differences:
Check out the sliders overview at: ditogear.com/sliders-overview/
There are 2 aspects of compatibility:
The list of the Shutter Release Cables is available at: ditogear.com/store/
Yes, this is possible. Check out the maximum dimensions of the camera at: ditogear.com/products/omnihead/specifications/
Key differences:
There are three main differences between DitoGear™ Modulo Dolly A and DitoGear™ Modulo Dolly B
Servo Motor Unit position
Available lengths
Traction Belt length
Please check DitoGear™ equipment user manuals for more details.
Key differences:
Yes, it is possible to install MiniJib on one of the following double rail sliders:
DitoGear™ T’rantula GO or T’rantula HD.
Installing MiniJib on a single footprint DitoGear™ OmniSlider can cause some inertia issues so it is not recommended by DitoGear™.
DitoGear™ MiniJib is fully usable for time-lapse cinematography and stop-motion animation. Real-time motorized operation is also possible at slow speeds, but due to inertia issues it is not recommended by DitoGear™.
The main difference is hardware included in the kit:
Each kit comes with a different DitoGear™ slider: OmniSlider Servo, T’rantula HD or T’rantula GO.
Key differences between OmniSlider Servo, T’rantula HD and T’rantula GO:
Check out the details at ditogear.com/sliders-overview/
The basic difference lies in additional controllers and transport cases included in Plus version.
Evolution Motion Control bundles are described in details:
Please check out the details at the product pages:
Check Controllers Overview.
Essentially, there are 4 options for controlling DitoGear™ equipment in multiaxis configurations:
Check Controllers Overview.
DragonBridge & Dragonframe software may be used for shooting stop motion and time lapse. Learn more at: Dragonbridge
DMC-16 Adapter + DMC-16 Controller & Dragonframe – real-time, time-lapse & stop-motion operation modes are supported. Learn more at: DMC-16-adapter
DitoGear™ PowerBox 75 is a high-capacity, 9-channel and 2 USB regulated DC power supply for DitoGear™ devices and 3rd party equipment capable of delivering maximum 20A current at capacity of up to 75Ah and output voltages up to 12V.
Learn more: ditogear.com/products/powerbox/